At ICS we strive to provide high quality community support for people who have experienced psychological distress and have unique requirements. Our goals are the right support, at the right time, in the right place. Delivering the right possible support, within a meaningful community, means a better experience and outcomes for our residents. Our latest CQC report it highlights that our residents feel safe, have good relationships within their accommodation and know that staff are reliable and available day and night.
“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests”.
-CQC Great West Lodge Inspection report 03 March 2023
Instant Care Solutions was established in October 2009, launching its first supported living service on Vicarage Farm Road in Hounslow, West London. As an independent provider, we support adult men living with severe and enduring mental health conditions, including individuals with forensic or complex histories. Since then, our organisation has grown to offer a wide-ranging portfolio of specialist mental health services across West London. These include a CQC-registered residential home, 24-hour supported accommodation services, and, more recently, structured 9-to-5 community support developed in response to increasing demand from local authorities and NHS partners for flexible, step-down options.
Our approach is grounded in the values of collaborative and compassionate care underpinned by a commitment to proactive relapse prevention. We provide a safe, effective, caring, responsive, and well-led service in line with the Care Quality Commission's Single Assessment Framework.
We work in close partnership with commissioners, clinical teams, housing providers, and community organisations to ensure continuity of care and sustainable progress for the individuals we support.
ICS Limited is fully committed to staff training and development. We have a comprehensive training programme and a high proportion of our staff have achieved NVQ qualifications and other post-graduate specialist courses in health and social care.
We work with Local Authorities, Community Mental Health Teams and other Health Associations to provide short- and long-term health and social care services to people, based on their agreed identified needs.
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